Best Western Plus Pleasanton Hotel

This hotel looked almost new from the outside and in the lobby. The ladies that helped me went above and beyond. However, the room left something to be desired. There was dirt on the floor and the wall by the bed had something spilled on it. I switched from a king to 2 queens and the bed was hard on one side soft on the other. There was only a sheet, thin blanket and another sheet. When we asked for another blanket she only had one. I need cool air when I sleep, needless to say i was cold. I dont understand why take away the comforter? It wasnt a bad hotel but need more blankets and better cleaning. I'll go somewhere else next time.

Property is great , just had issues with so much noise coming from the the room next door, maybe walls are not insulated properly

I stayed for two days and which on the last day that housekeeping knocked on my door at 8:30 in the morning even though I had to do not disturb sign on the door also in my party or other people staying there and they did the same thing to them? I’m just saying if you’re going to party and you want to sleep in until they get that issue fixed I wouldn’t stay there because you’re gonna get woke up before your alarm clock goes off and you don’t have to be out there till 11. I did talk to management about it but when I do not disturb signs on your door, you shouldn’t be knocking.

Set back off the main road. Clean. Staff as very observant and very helpful.

I was a little apprehensive about staying at this hotel after reading the reviews. I was so pleased to see how clean and comfortable the hotel and my room was. Only thing I found wrong was there were no instructions on using the coffee maker. Fresh coffee was just down the hall so evening that was ok. Will definitely book here again!

Clean room. Pool could have been a little cleaner, there were a lot of bugs in it but all in all a very good place

Staff was wonderful! You can smell the cleanliness when you walk into the room. Breakfast was a good variety for our entire trip. Fred and Adela were the best answered all our questions showed us all the hotel amenities and helped us with extra toiletries.

Very good hotel the person in check in was very nice and makes you feel welcome

The staff was friendly and the main areas were clean. The room did have a weird musty smell when you first walked in but nothing too unbearable.